Reference

How rpsvip5 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData access requestsSecure account login
rpsvip5 How rpsvip5 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have questions about your personal data, want to request a correction, or need to know what information we hold on your account, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or via our dedicated support form. We aim to respond to all data-related requests within a reasonable timeframe, and we'll confirm receipt so you know your query is being handled.

Team online

Live Chat

Open live chat from inside your account dashboard for direct privacy questions. Our team can pull up your data record and walk you through what we hold.

Email Support

Send a detailed data request or correction query to our support email. Include your registered mobile number so we can match your request to the right account.

Support Form

Use the in-site support form to flag privacy concerns or request account data deletion. All submissions are logged and assigned a reference number for follow-up.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply practical security measures at every layer of your account — from login to payment processing. When you connect via DANA, OVO, or GoPay, the transaction is handled over an encrypted connection so your wallet credentials stay between you and your payment provider. We do not sell your personal data to third parties, and we do not share it beyond what is needed to process your account activity or comply with applicable rules where local law requires it.

Cookie Controls

We use cookies to keep your session active and remember your wallet preference between visits. You can adjust cookie settings in your browser at any time without losing your account data.

Account Security

Login uses OTP verification sent to your registered mobile number. If our system detects an unfamiliar device or IP address, a re-verification step is triggered before access is granted.

Data Retention

We keep your account data active for as long as your account is open. After closure, data is held for the period required under applicable rules, then deleted or anonymised.

Third-Party Sharing

We share only the minimum data needed to process DANA, OVO, and GoPay transactions — essentially the transaction reference. We do not pass your personal profile to advertisers or data brokers.

Common Questions About Your Data on rpsvip5

These are the questions we get asked most often about personal data, account privacy, and how to exercise your rights. If your question is not covered here, reach out through live chat or the support form.

We collect your name, email, mobile number, and any payment method you link — such as your DANA or OVO wallet ID. We also collect technical session data like your device type and IP address.

No. We never store your e-wallet PIN or password. We only record the transaction reference and wallet ID needed to match a deposit to your account balance.

Contact our support team via live chat or the support form with your registered mobile number. We'll verify your identity and provide a summary of the data we hold on your account.

Yes. Submit a deletion request through our support form or by email. We'll process it within the timeframe allowed by applicable rules and confirm once the data has been removed or anonymised.

Cookies keep your session running and remember preferences like your saved wallet. You can disable non-essential cookies in your browser settings — this won't delete your account or affect your payment history.

Yes. The policy applies to all access points — mobile browser, app, and desktop. Availability depends on local law and eligible regions, and your data is handled the same way regardless of which device you use.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.