Reference

How Your rpsvip5 Account Agreement Works

These terms set out what you agree to when you open and use your rpsvip5 account — from how deposits clear through DANA, OVO, or GoPay to how withdrawals are processed and when access may be restricted.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessSubject to change with notice
rpsvip5 How Your rpsvip5 Account Agreement Works
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how a specific rule has been applied to your account, our support team is the right place to start. You can reach us through the channels below. Keep your account ID ready so we can pull up your case quickly.

Live Chat Open the chat widget from any page on rpsvip5 to ask about a specific term, a transaction dispute, or an account access issue in real time.
Email Support Send a written query to our support address if your terms question needs a detailed paper trail — ideal for withdrawal disputes or account closure requests.
Account Help Centre Log into your account and head to the Help section to submit a ticket directly linked to your profile — useful for wallet verification or access queries.
HOW WE HANDLE THIS

Security, Data and Account Integrity

These terms are not just text on a page — they describe how we actually operate your account. From the moment you register, we apply the practices below to keep your data and wallet activity handled correctly. If you believe any of these practices have not been followed for your account, contact support with your account ID and the specific concern.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Wallet Security

Your DANA, OVO, or GoPay wallet number is stored in encrypted form and only matched against withdrawal requests — it is never shared with third-party advertisers.

Account Access Control

We use OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, change your password immediately and contact support.

Requesting Changes

To update your registered wallet number or email, submit a request through account settings or via support chat. Identity verification is required before any change is applied.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — wallet deposits, access limits, data rights, and what happens if you disagree with a policy update.

Yes. Every transaction processed through DANA, OVO, or GoPay is covered by these terms. Wallet-specific conditions from your provider also apply alongside ours.

Access depends on where local law permits it. If you travel outside your registered region, some features may be restricted until you return to an eligible area.

We retain your account records for a period required by applicable law after closure. You may request a copy of your data by contacting support before or after closing.

We post updates on this page. Continuing to log in after the revised terms go live counts as acceptance. If you want to opt out, close your account before the change takes effect.

Contact our support team via live chat or email with your account ID and the specific clause you're questioning. We'll review the case and respond in writing.

Yes, but identity verification is required first. Submit the request through account settings or ask support via chat. Changes take effect only after verification is confirmed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.